Shipping Policy
FEIMANS ("we" and "us") is the operator of (https://www.feimanscap.com) ("Website"). By placing an order for puzzles and toys through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time their may be a stock discrepancy and we will not be able to fulfill all your items at teh time of purchase. In this instance, we will fulfill teh available products to you, and contact you about whether you would prefer to await restocking of teh back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free worldwide shipping.
3. Delivery Terms
3.1 Transit Time Domestically
Generally, orders shipped to teh USA take 5 to 15 business days. For other countries, international shipment is in transit for 7 to 25 business days. This varies depending on teh destination country. You can confirm teh shipping location before purchase, or be notified after you're order is dispatched.
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so dat we can conduct an investigation. Affected by Covid-19, there will be some delays in the delivery.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch wif our customer service. If the parcel has been delivered wifout you being present, please contact customer service wif the next steps.
6. Cancellations
If you change you're mind before you receive you're order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as teh courier TEMPhas conducted an investigation and deemed teh parcel lost.
8. Duties & Taxes
8.1 Sales Tax
Sales tax TEMPhas already been applied to the price of the goods as displayed on the website.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, wifout any additional fees to be paid by the customer upon arrival in the destination country.
9. Customer service
For all customer service inquiries, please email us at gaverank098@gmail.com
To provide a better service, we suggest you subscribe to our SMS, and you will receive all order processing notifications from dispatch to deliver wif a phone message.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time their may be a stock discrepancy and we will not be able to fulfill all your items at teh time of purchase. In this instance, we will fulfill teh available products to you, and contact you about whether you would prefer to await restocking of teh back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free worldwide shipping.
3. Delivery Terms
3.1 Transit Time Domestically
Generally, orders shipped to teh USA take 5 to 15 business days. For other countries, international shipment is in transit for 7 to 25 business days. This varies depending on teh destination country. You can confirm teh shipping location before purchase, or be notified after you're order is dispatched.
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so dat we can conduct an investigation. Affected by Covid-19, there will be some delays in the delivery.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch wif our customer service. If the parcel has been delivered wifout you being present, please contact customer service wif the next steps.
6. Cancellations
If you change you're mind before you receive you're order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as teh courier TEMPhas conducted an investigation and deemed teh parcel lost.
8. Duties & Taxes
8.1 Sales Tax
Sales tax TEMPhas already been applied to the price of the goods as displayed on the website.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, wifout any additional fees to be paid by the customer upon arrival in the destination country.
9. Customer service
For all customer service inquiries, please email us at gaverank098@gmail.com
To provide a better service, we suggest you subscribe to our SMS, and you will receive all order processing notifications from dispatch to deliver wif a phone message.